Last Updated: June 14, 2026 | Effective: March 13, 2026
BIN GROUP ("we," "our," or "us"), operating as All Kind Building Projects Contracting L.L.C S.P.C, is committed to protecting your privacy. This Privacy Policy applies to all users of the BIN GROUP Super App, including property owners, tenants, technicians, brokers, and administrators.
1. Who This Policy Covers
This policy covers all five user types within the BIN GROUP platform:
OWNER Property owners managing portfolios, contracts, and financial records.
TENANT Tenants submitting maintenance requests and managing tenancy.
TECHNICIAN Field technicians receiving job dispatches and GPS tracking.
BROKER Property brokers managing referrals and commissions.
ADMIN Internal BIN GROUP operations staff.
2. Information We Collect
We collect the following categories of personal information:
Identity Data: Full name, email address, phone number, Emirates ID number (for KYC verification).
Location Data: Real-time GPS coordinates of technicians during active duty — used exclusively for job dispatch and route optimization. Location tracking stops when a technician ends their shift.
Financial Data: Payment references, approved Cash/Cheque evidence, invoices, receipts, and payroll/rent-related records required for the service. Card processing is not enabled for current Owner activation; if a card provider is enabled under a future approved policy, card details will be handled by that provider rather than stored by BIN GROUP.
Property Data: Property details, maintenance history, photos, and contract records associated with your account.
Usage Data: App interactions, feature usage, error logs — used to improve service quality.
Photos/Media: Before-and-after maintenance photos uploaded by technicians or tenants as part of the Evidence-Vault™ workflow.
Device Data: Device type, OS version, push notification token for service alerts.
3. How We Use Your Information
Authenticate your identity and provide role-appropriate access to the platform.
Match and dispatch the nearest available certified technician to your property.
Process rent payments, maintenance invoices, and technician payroll.
Generate digital property records, contracts, and compliance reports.
Send push notifications for job assignments, ticket updates, and payment confirmations.
Improve and secure the platform through aggregated analytics.
4. GPS & Location Tracking
GPS tracking applies exclusively to technicians during active duty hours. Location data is:
Written to Firebase Firestore every 10 seconds while a technician is on an active job.
Visible only to the assigned property owner and BIN GROUP operations staff.
Automatically stopped when the technician ends their shift or completes all jobs.
Never shared with third parties or used for advertising.
5. Camera & Photo Access
Camera access is requested when a technician or tenant submits a maintenance request or completes a job. Photos are uploaded to Firebase Storage, encrypted at rest, and accessible only to the parties involved in the ticket (tenant, assigned technician, property owner, and BIN GROUP admin).
6. Third-Party Services
We use the following trusted third-party services to operate the platform:
Firebase (Google): Authentication, database, cloud storage, and push notifications.
Payment providers: Current Owner activation uses Cash/Cheque evidence. Stripe or another card provider is used only if separately enabled and verified under the active payment policy.
OpenAI: Processes text and images submitted to AI-assisted features (for example the AI assistant, design studio and damage assessment) through our backend when that feature is configured. Requests are sent from BIN GROUP servers, not directly from your device.
Google Gemini (Google): Processes text and documents submitted to AI-assisted features (for example the AI assistant, property description analysis and document OCR) through our backend when that feature is configured.
Google Maps: Google Maps Platform supports property address lookup, maps and technician route surfaces where the required provider configuration is enabled.
We do not sell your personal data to any third party.
7. Data Retention
We retain data according to its configured retention class and applicable legal, contractual, operational, and audit requirements. Some financial, safety, and technical audit records may require longer retention than ordinary service data. You may request deletion of eligible account data by contacting us at ceo@bin-groups.com.
8. Data Security
We implement role-based access control (RBAC), Firestore security rules, Firebase App Check, and TLS encryption for all data in transit. Sensitive fields (Emirates ID, IBAN) are access-restricted to authorised roles only.
9. Your Rights (UAE PDPL)
Under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), you have the right to:
Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data where legally permitted.
Withdraw consent for optional data processing.
To exercise these rights, contact: ceo@bin-groups.com
10. Children's Privacy
BIN GROUP is intended for users aged 18 and above. We do not knowingly collect data from minors.
11. Changes to This Policy
We may update this Privacy Policy as the platform evolves. The "Last Updated" date at the top of this page will reflect any changes. Continued use of the app after changes constitutes acceptance.
12. Contact Us
BIN GROUP — All Kind Building Projects Contracting L.L.C S.P.C
Al Ain, United Arab Emirates
Email: ceo@bin-groups.com
WhatsApp: +971 55 2423233